Orders & Shipping
The store is 100% operated and distributed by the band. While we try to mail orders as soon as possible we generally tend to ship orders once a week or as often as we can, time permitting. Once your order has been dispatched you will receive an email notification.
If your order contains a pre-order item and has been split shipped you may not receive an email notification. For items still pending arrival in store please check the product listing for the latest information.
Pre-order items are generally new launched garments that are not currently in-stock. All pre-order items will be shipped once they arrive in-stock and you'll receive an email notification to inform you that your order has been dispatched.
We presently provide tracked services on shipments outside of the UK which reach a weight/cost threshold. Before contacting us please check with your local postal service first to see if they have a missing items complaints procedure.
Due to new brexit regulations EU orders are subject to customs/import tax which is often the result in delays. Please speak to your local post office to ensure that any required customs duties are paid and the package released.
Failing the above, please do not hesitate to contact us regarding the shipping date of your order as we may be able to shed some light on the delay of the delivery. We also retain proof of postage for all items sent from our store if you need our assistance during your dispute.
We apologise for any inconvenience this may cause and whilst we work to the best of our ability to ensure all orders are packaged and shipped securely and promptly we cannot be held liable for postal service errors.
Yes, we ship all over the world. Shipping costs will apply and we work where we can to keep international shipping rates at the lowest cost.
We generally advise:
- UK orders take up to 1 week to arrive after being fulfilled.
- EU orders take up to 2 weeks to arrive after being fulfilled.
- USA orders take up to 4 weeks to to arrive after being fulfilled.
- ROW take up to 6 weeks to to arrive after being fulfilled.
International shipments may be subject to customs fees. InVisions Apparel is not responsible for collecting or paying these fees. Customs fees are the sole responsibility of the purchaser and will vary by country and product value. We have no control over how much will be due and cannot provide reimbursement.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. If your order is returned as a result of not being claimed at your local post office / customs depo we can arrange for this to be re-shipped to you at an additional expense.
If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
If your order is returned as a result of not being claimed at your local post office / customs depo we can arrange for this to be re-shipped to you at an additional expense.
Whilst we try and keep our international shipping costs down, we understand that shipping internationally can quickly add up.
We have partnered with Impericon to produce select items of merch in Europe to provide lower shipping costs and no customs fees.
However, only select designs are made available to our international stores. If you like a design on our website which isn't available on our partner's site this means it's exclusively available directly from us.
Returns & Refund
We accept returns within 14 days of the original delivery date. After14 days from the original delivery date has passed we will not be able to accept a return on your order.
The following items cannot be returned: vinyl, CDs, DVDs, any digitally delivered goods (including, but not limited to music, tickets, audiobooks…), books, magazines, posters, swimwear, socks, underwear, facemasks, and gift cards.
Returned items must be in NEW condition. We cannot accept returns on worn, soiled, or laundered clothing. All returns must be free of pet hair and odor. If you send an item back in poor condition, it will be returned to you.
If you would like to return some or all of your order, please refer to our full return policy below and then email us at firstname.lastname@example.org with your full name, order number, and a request for an authorized return form.
We are accepting returns, but are not currently accepting exchanges.
If you need a different size, color, or product we recommend ordering that product while it is still available online and then returning the original item(s) that you would like to be credited for.
If you would like to return some or all of your order, please email us at email@example.com with your full name, order number, and return request.
Before contacting us, please read our full return policy below:
- You will be responsible for the return shipping cost for the item(s) you decide to send back. We cannot supply prepaid return labels.
- We will not refund any shipping costs, including the original shipping costs.
- Returns must occur within the 30 day return window.
- Returned items must be in NEW condition (unwashed, unworn, unsoiled, and free of odor or pet hair.) We will not accept your return if it does not meet the above requirements.
- All sales are considered final for the following items- vinyl, CDs, DVDs, digital downloads or any digitally delivered goods, books, posters, swimwear, socks, underwear, facemasks, and gift cards. Returns will not be permitted for any of the above items.
- All refunds will be processed using the original method of payment.
- Your return will be processed within 1-2 weeks of arriving at with InVisions Apparel. Please note: During or following the busy holiday season processing times may be extended.
- Once we submit a refund the banks have to do their part which can take a few days. Bank processing takes an average of 3-5 business days for the credit to post to your account.
Once you've been in contact with our support team and have your return form ready please send the item(s) to:
FAO: InVisions Returns
Adara Tattoo Collective
52 Clarence Street
IMPORTANT: Please retain tracking information for your shipment and keep the tracking number until you've received your refund!
If you believe your item is damaged, please email firstname.lastname@example.org within 5 days of delivery. You should include your order number, a brief description of the issue, and a picture of the damaged item so that we can investigate. If you have an issue with the playback of a vinyl, CD, DVD, or cassette, please send over the above information along with a 10-15 second video displaying the issue.
If more than 15 business days have passed since we’ve approved your return, please contact us.
We re-print items subject to demand and other upcoming releases and merch collections so we advise that if you like it try and swipe it up while you can!
We are more than happy to sign an item in your order but please be aware that this may delay your order as we will have to arrange the signing at the earliest convenience of all the band members.
If you wish to have a product from your order signed please just drop it in the notes section at checkout and we'll do our best to accommodate your request.